Last updated: June 2026.
This page explains how Integratide ships your order, and how returns and refunds work. Questions that aren’t covered here? Contact us — a real person will help.
Processing time
Orders are packed and dispatched within 1–2 business days. Your order moves into processing as soon as we’ve confirmed your payment — usually within an hour. You’ll receive a tracking link by email the moment your parcel leaves. Processing times may be slightly longer during holidays or periods of high demand.
Packaging
Orders are packed in plain, unbranded packaging and shipped with tracking.
Shipping rates
Shipping is a flat $10.00, and free on orders over $150. The rate is calculated and shown at checkout before you confirm your order.
Shipping restrictions
We currently ship within the United States only. Please provide a valid U.S. residential or business address where tracked deliveries can be received.
Incorrect shipping information
Please double-check your shipping details at checkout. You are responsible for providing a complete, accurate address. If a package is returned to us because the address was incorrect or incomplete, you will be responsible for any reshipping costs.
Tracking & delivery
Once carrier tracking shows your order delivered to the address you entered at checkout, our delivery obligation has been met. If tracking says delivered but you can’t find your parcel, please first check with anyone else at your address and with your local carrier — parcels sometimes turn up shortly after the “delivered” scan — then contact us with your order number and we’ll help you open a trace with the carrier.
Damaged or lost shipments
If your order arrives damaged, or tracking shows it lost in transit, contact us within 7 days of delivery (or the expected delivery date) with your order number and a photo where relevant. We’ll make it right — either reshipping the affected items or crediting your Integratide wallet, your choice.
Returns & refunds
Because our products are research materials whose integrity depends on storage and handling we cannot verify once they leave us, all sales are final and items are non-returnable once shipped.
If the error is ours — your order arrives damaged, or you received the wrong item due to our mistake — the same remedy applies as for damaged or lost shipments above: contact us within 7 days of delivery with your order number, and you can choose a replacement of the affected item or a credit to your Integratide wallet.
Authorized returns: if we agree to accept a return that isn’t the result of our error, the item must be unopened and in its original, sealed condition, and a 10% restocking fee applies. Original shipping charges are non-refundable.
Cancellations: once payment is confirmed, an order moves quickly into processing and generally cannot be modified or cancelled. Contact us immediately if you need to correct an address before dispatch.
Refund method & timing: where a refund is granted at our discretion, it is issued to your original payment method or as store credit, typically within 5–7 business days of approval.
Questions? Contact us.